Returns & Exchanges

At Kollab, we want you to love every piece of your home. If you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all unused items in their original packaging.

1

Initiate Your Request

Visit our online Returns Portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original boxes, ensuring all tags and protective inserts are included to prevent damage during transit.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or ship your new home essentials within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing